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ResultsMail Frequently Asked Questions

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How can I upload my html directly to ResultsMail?
To use your own HTML in an email campaign click on Create a New Campaign. Enter the initial information for the campaign such as the campaign name, select a sender, and give the campaign a subject. When you submit this informatin the next page will give you the option to start from scratch, select a template, or upload an HTML file. If you have an HTML file you can upload it at this point and it will appear in the editor in the next step.

Alternately you may select "start from scratch" and then in the next step our campaign editor loads.

In the toolbar there is an HTML button.

Click on this button to bring up the HTML source code in a separate window. In this window you may insert your HTML code and click Update.
When I click on the Image insert button or the folder it doesn't bring up the Image window with the Upload button.
This is most likely caused by a popup blocker running on your system. These can be within Internet Explorer itself, Google or Yahoo toolbars, antivirus or firewall software, etc. Please make sure to disable all popup blockers.

Please make sure to clear the cache of your browser by going to Tools > Internet Options, and deleting Temporary Internet Files.

Please also review both your Internet Security and Privacy settings, setting them to the lowest levels. Make sure that ActiveX components and Active Scripting are allowed, and make sure that cookies are allowed.

Please also make sure that the image you are attempting to upload is in a GIF or JPG file format, is in an RGB color mode, and is of a reasonable file size, i.e. less than 50k.
How do I upload an image into my email campaign?
First, make sure your browser does not have any pop-up blockers installed and active while using our ResultsMail system. Pop-up blockers interfere with many aspects of our service.

Before uploading an image to your campaign, first verify that it is:
  1. Saved as either a gif, jpg or png file.
  2. Is in RGB color mode.
  3. Is of a reasonable file size (i.e. less than 50k, < 20k is recommended).
Follow these steps to upload the image:
  1. Click on the images icon or right-click on an image or in the message body and select ‘image properties’ from the right-click menu to open the Image Information window.
  2. Click on the folder icon to the right of the Image URL field. This will open another window displaying your directory of images that you have stored on the ResultsMail® server.
  3. To upload a new image, click on the “Browse” button at the top of the Image File Manager window to search on your own computer for the image you wish to upload. When you find the image on your computer, double-click it, or click it once and then click on the Open button.
  4. Click on the Upload button to upload it. It will now appear in your list of files. You should then be able to click on the file name of the image to insert it into your campaign.
If the image does not appear in your campaign, it may be that the image you have selected is not in a .jpg or .gif format, or that it is too large for the screen. If the image is too large for use in your campaign you will want to edit the image. In the File Manager, to the right of the title of the image, click on the icon to edit the image. Editing the image will allow you to resize it as well as flip or rotate it.
How can I use the merge mail features to personalize my email with the contact's name or other details?
Placing %firstName% %lastName% %companyName% %email% or %custom1% ... %custom5% will set up a merge mail variable that will pull the information from the database and insert it into the email.

This can be placed in the subject line or in the body of the email message.

When you do a test send of the message it will replace the variable with the first name listed in Contact Info in My Account instead of %firstName%. Since the test is not looking up names from the database it uses this as a flag to let you know it is working. Once you do the real send it will replace %firstName% with the first name of the recipient.
How can we delete old campaigns in order to clean up the manage campaigns screen?
Once a campaign is sent it can not be deleted. The reason for this is so that you may have a complete log of all campaigns sent and be able to view the campaign exactly as it appeared when it went out.

To easily manage your campaigns though you may use the various list management features we have in place such as using the filter, and using the sorting mechanisms.
Can we remove the ResultsMail logo from the footer of our emails?
The ResultsMail logo in the footer is a requirement of the service that cannot be removed.

One of the key tenets of the U.S. Federal CAN-SPAM act is that it bans false or misleading header information. Since you are sending emails from our servers, recipients can easily discover that while the sender email address refers to your website or domain, the messages was sent from resultsmail.com. Having the logo in place makes this transparent and keeps your email messages in compliance with the law.
I pasted in our HTML flyer in your editor and the test doesn't show it rendered - it just shows the HTML code.  Why?
When pasting in HTML code you need to click on the HTML button in the toolbar to pull up the HTML source code. You may paste your HTML code into that window and click Update to see it rendered in the editor.
I created an email and it appears perfectly on my computer, but when I send it, the images disappear.
The problem is you have all of your images referencing your own hard drive. So when you see it on your own computer they show up but when you send it they won't. What you need to do is:
  1. Right click on the image.
  2. Select image.
  3. In the new small window that pops up, click on the folder button to the right of the source location field.
  4. Another small window will pop up that shows you image files that have been uploaded into your account.
  5. From here click on Upload.
  6. Click on Browse to find the image you want to upload, and check the box that says "Insert the image into the editor after its uploaded." and then click 'OK'.
  7. That should replace your image as you've pasted it with a successfully uploaded image to our server so that it appears in your email.
What DPI should my images be?
Images on the Internet are displayed at 72 DPI. This number is rather irrelevant though in working with email campaigns. When you are editing images you should focus only on the actual pixel width and height rather than its relationship to inches. The relationship of pixels to inches is of importance to print design, but when designing for the web you should think all in pixels.
Why is it that when we send emails to Hotmail many of the special characters are showing distorted and the styles set with in the code for colored text are not working?
Hotmail does not support CSS (style sheets) nor does Hotmail support extended character sets. This is a known issue with Hotmail and is not controlled by our software.

To mitigate these problems we recommend that you do not use extended character sets in your emails (such as MS Word's curly quotes and long hyphens) and that you define your HTML styles using FONT tags and other HTML 3.2 standards.

MS Word will often insert characters into the HTML code that cause problems in many software programs, including Hotmail. To mitigate this problem we recommend copying the text you have in MS Word and pasting it into Notepad then copying it from Notepad and pasting it into ResultsMail.

If you continue to have problems with strange characters appearing after copying text from MS Word, another area to look at is the "smart quotes" that MS Word inserts by default. You may turn these off in MS Word by going to Tools and AutoCorrect then AutoFormat As You Type. Here you will see the options for turning off the automatic replacement of standard quotes with smart quotes and standard hyphens with long dashes.

How come I am having trouble using FrontPage to create my HTML emails?
A key element to creating an HTML email that may be easily read by any email client is to design in a very standard HTML. If you are using FrontPage as your design tool you will want to be sure to set FrontPage to not use CSS 2.0 (positioning) so that it uses HTML tables and not CSS to layout your design. A good page for describing this may be found here.
How can I insert links for tracking via ResultsMail's reporting?
All links are automatically converted from your HTML to be tracked by our system. All you have to do is make sure it is a valid HTML link within your code and our system will handle the rest when you send a campaign to your contact list.
How can I insert a line whereby I'd ask the recipient to forward the e-mail to his/her friend(s)?
The forward to a friend feature is currently under development.
How can I remove the footer information you include on every email?
The footer information cannot be altered. It is provided to help make sure each message is compliant with all federal laws.

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