When you send a "test" message we send you both the HTML and the plain text version separately. This is so that you can preview how both appear before you send a campaign to your contact list. When you send a campaign to your contact list only one message is sent. This message includes both the plain text and the HTML version. The version displayed to the recipient is then determined by the recipient's software and settings.

The email campaigns is sent in a multi-part MIME message that includes both a plain text and HTML version of the email. If the recipient's email software can properly render HTML, they will see the HTML. If it cannot, they will see plain text.

In Campaigns, please go to Manage Senders. There you may edit the FROM name that appears when your email is sent. If you would like to send from a different email address, please use Add a Sender.

Adding senders is generally immediate unless there are problems with your receiving email server.

Go to the Account section in ResultsMail and change the mailing address. This is the address that shows up in the footer of every message.

Emails are sent from our highly efficient email servers. This ensures that your campaigns will be sent quickly with a high rate of deliverability.

We do not guarantee delivery time do to the nature of the Internet and the many variables involved in delivery many messages to many different servers.

In general, when you send a campaign, 80 - 85% of your messages will be sent within the first 10 minutes, and 95% within the first hour.  The rest trickle out over the next 30 hours as the server continues to retry sending your mail to receiving servers that are unresponsive.  Every hour the server reports on bounces. So within 1-2 hours of sending your campaign you should have a good picture of which emails have bounced and which have been delivered. 

Definitely not based on the Federal Trade Commission's definition of the CAN-SPAM Act of 2003. Here's what the law ( http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm ) says: When you receive an opt-out request, the law gives you 10 business days to stop sending email to the requestor's email address. You cannot help another entity send email to that address, or have another entity send email on your behalf to that address. Finally, it's illegal for you to sell or transfer the email addresses of people who choose not to receive your email, even in the form of a mailing list." Each violation of the above provisions is subject to fines of up to $11,000.

When you send a "test" message and manually enter an email address the unsubscribe link is not active. The intended purpose of sending test messages is to send them to a handful of email addresses to verify that your message is properly formatted and working as intended. As such, we trust that you are the one in control of those email addresses and wouldn't really want to unsubscribe them. The complete standard footer is included on the email, however, so that you may test every aspect of the message. The unsubscribe option only works when you send an actual campaign using the "send campaign" option and choose a group of contacts to send to. When a person unsubscribes after receiving an email this way they are unsubscribed immediately.